I started a new project this last weekend (a console table with a bubinga top, which I’ll write about later). Got through jointing and planing two boards for the top. Unfortunately, when I used my Porter- Cable plate joiner (ie, biscuit cutter), it worked fine for the first two biscuit cuts but went dead before I could cut the third. Bummer!
So I pulled out the owners manual to see if there was a fuse or something that may have failed that would be easy to fix. Found out the troubleshooting section just had a single entry referring me to their service center. Double bummer! End of project work for the weekend.
The joiner was purchased in April 2009, and the warranty is only one year. Triple Bummer!
So now I need to take it into the service center (one bright spot is that there is a service center within 10 mins from work). I’ll let you know how it works out as I’m sure you’re all riveted 😉
I took the plate joiner into the P-C service center. The way they work is that you pay a certain amount (based on the tool’s price) that is the “upper limit” to get the tool fixed. If they fix it for less, you pay less, if it costs them more to fix it, you still only pay the maximum amount. Either way, the tool is fixed.
For my plate joiner, the “upper limit” was $112 (I paid $220 originally 2 years ago). As it turns out, there was a loose wire they had to reattach. So my bill was only $29.50. While I’m not happy that I had to take it in for service within 2 years of the purchase, I was expecting a bill closer to $100 so $30 was much better.